Technical consultations typically scheduled within 48 hours of inquiry
Level 12, 485 La Trobe Street
Melbourne VIC 3000
Australia
Monday – Friday: 8:00 AM – 6:00 PM AEST
Saturday: 9:00 AM – 1:00 PM AEST
Sunday: Closed
Emergency support available for active installations
Existing customers access priority support through your dedicated account portal. Installation-specific documentation and troubleshooting resources available 24/7.
When you contact us, you'll speak directly with engineers familiar with your industry sector. There's no sales qualification process or multi-layer handoff.
Initial conversations typically cover:
If your application seems like a good match for our technology, we'll propose a site visit to conduct detailed assessment. This visit is complimentary and includes preliminary feasibility analysis.
We'll request basic information about your facility layout, environmental conditions, and integration requirements. This allows us to arrive prepared with relevant configuration examples and preliminary cost estimates.
Following the site visit, you'll receive a technical brief outlining recommended system configuration, integration approach, implementation timeline, and detailed cost breakdown. This documentation is yours to keep regardless of whether you proceed.
Component inspection and assembly alignment for commercial and defense applications
Welding precision monitoring and body-in-white measurement systems
Surgical instrument production and implantable device quality control
PCB inspection and component placement verification
CNC alignment and multi-axis calibration for tight-tolerance work
Laboratory equipment alignment and experimental apparatus calibration
While our main office operates from Melbourne, we provide installation and support services across all Australian states and territories. Regional projects include travel and accommodation costs in the quoted price—no hidden fees or supplemental charges.
For facilities in remote locations, we coordinate installation timing to maximize efficiency and minimize your downtime. Extended support arrangements can include periodic regional visits scheduled in advance.
First conversation typically 30-45 minutes. Site assessment visit ranges from 2-4 hours depending on facility size and complexity.
Yes. We frequently integrate with or upgrade existing measurement infrastructure. Consultation service specifically addresses optimization of current systems.
Access to production areas, facility drawings if available, and time with operations or engineering staff who understand current processes.
We work with several commercial equipment financing providers. Can provide references upon request.
Initial installation includes comprehensive training. Additional training sessions available as needed when you onboard new operators.
Self-calibrating architecture minimizes traditional calibration requirements. Verification checks recommended quarterly; we can handle these remotely for most installations.